How do I find a freelancer for my project?

Use the search bar on the homepage or Buyer Dashboard to enter keywords (e.g., "logo design"). Browse results, filter by categories, and review gig details, seller profiles, and ratings to choose the best freelancer.

What is a gig?

A gig is a service offered by a freelancer, such as creating a website or writing content. Each gig lists its description, price, delivery time, and available packages (basic, standard, premium).

How do I know if a freelancer is reliable?

Check the freelancer’s profile for reviews, ratings, and completed orders. View their portfolio (e.g., images or videos in the gig listing) and confirm they have a verified PayPal email for secure payments.

Can I contact a freelancer before placing an order?

Yes, after logging in, use the messaging system (accessible via the navbar dropdown) to discuss your project details with the freelancer before ordering.

How do I place an order?

Select a gig, choose a package (basic, standard, or premium), add any extras, and click "Order Now." You’ll be redirected to PayPal to complete the payment directly to the seller.

Where can I view my active orders?

Log in and go to your Buyer Dashboard. The "Your Orders" section lists all your orders, including order ID, gig title, seller username, status, and a "View" link for details.

What do the order statuses mean?

• Pending: The seller has received your order but hasn’t started work.
• In Progress: The seller is working on your order.
• Completed: You’ve accepted the delivery, and the order is finalized. You must leave feedback to complete the process.
• Disputed: A dispute has been raised for the order, which is either open or escalated for resolution.

How do I communicate with the seller during an order?

Use the messaging feature on the order page (order page) to chat with the seller, share files, or clarify requirements. Check the navbar dropdown for new message notifications.

What if I need revisions?

Most gigs include a set number of revisions (check the gig details). Request revisions via the order page. If the seller doesn’t meet your requirements, you can raise a dispute within 7 days of the delivery deadline.

How do I accept a delivery?

On the order page, review the delivered files. Click "Mark Completed" to accept the delivery, which finalizes the order. You must then submit feedback, as it’s mandatory to maintain transparency and provide insights for other users on Taskit247.com.

Why is feedback mandatory after completing an order?

Feedback is required from both buyers and sellers to ensure the genuineness of transactions. Your review of the seller’s work and the seller’s feedback on your communication help build a transparent environment. If you have 2 or more completed orders over 30 days old without feedback, you may be restricted from placing new orders until feedback is submitted.

How do I pay for a gig?

All payments are made directly to the freelancer via PayPal. During checkout, select your gig package, add extras, and follow the PayPal prompts to complete the payment. Taskit247.com does not hold or manage funds.

Is it safe to pay on Taskit247.com?

Yes, payments are processed securely through PayPal’s platform. You may be eligible for PayPal’s Purchase Protection for issues like non-delivery or items not as described, subject to PayPal’s terms.

What happens to my payment if an order is cancelled?

If an order is cancelled before work begins, you can request a refund directly from the seller via PayPal. For in-progress orders, refunds depend on your agreement with the seller and PayPal’s policies. Taskit247.com does not control refunds.

Are there any additional fees for buyers?

No, buyers pay only the listed gig price, with no additional fees charged by Taskit247.com. The seller covers a 10% commission on the order price, which includes all fees, such as PayPal transaction costs, so you won’t see any extra charges during checkout.

What if I don’t have a PayPal account?

You need a PayPal account to pay for gigs on Taskit247.com, as all transactions are processed directly through PayPal. Create a free PayPal account at paypal.com.

What if I’m not satisfied with the work?

Request revisions through the order page. If the issue persists, you can raise a dispute within 7 days of the delivery deadline via the "Raise Dispute" button on your Buyer Dashboard. Try to resolve the issue directly with the seller first. If unresolved, escalate the dispute to PayPal’s Resolution Center for further review.

How does the dispute resolution process work?

If you’re unsatisfied with a delivery, you can raise a dispute within 7 days of the delivery deadline via the order page. The dispute is initially marked as "open," and you should communicate with the seller to resolve it. If no agreement is reached, you can escalate the dispute to PayPal’s Resolution Center within 20 days for PayPal to review. Taskit247.com does not control dispute outcomes but can assist with platform-related issues. Check your Buyer Dashboard for open or escalated disputes.

Why is feedback mandatory after a dispute?

After a dispute is resolved (marked as "resolved" in the system), both buyer and seller must provide feedback. This ensures transparency, as your feedback on the resolution process and the seller’s feedback on your communication provide valuable insights for other users. Mandatory feedback helps maintain the integrity of transactions on Taskit247.com.

How do I contact customer support?

Use the Contact Us link in the footer or email support@taskit247.com. Include your account details, order ID, or dispute ID for assistance with platform-related issues.

Can I leave a review for a freelancer?

Yes, leaving a review is mandatory after an order is completed or a dispute is resolved. On the order page, submit your rating and review via the "Submit Review" link. Your feedback, along with the seller’s feedback about you, helps build a transparent community and impacts reputations on Taskit247.com.

What are communities on Taskit247.com?

Communities are groups where freelancers and buyers can connect, share ideas, post updates, and collaborate. You can join public or private communities to network with others in your field. Visit the Communities page to explore available communities.

How do I join a community?

Tutorial: Joining a Community

1. Log in to your Taskit247.com account.
2. Navigate to the Communities page via the navigation menu.
3. Browse or search for a community (e.g., "Digital Marketing Pros").
4. Click "View Community" to see details.
5. Click "Join Community." For public communities, you’re added instantly. For private communities, your request is sent for admin approval.
6. Check your Community Notifications for confirmation or approval updates.

How do I create a community?

Tutorial: Creating a Community (Admins Only)

1. Ensure you have admin privileges (contact support if unsure).
2. Go to the Communities page.
3. Fill out the "Create a New Community" form with the community name, description, hashtags (optional), category, and privacy setting (public or private).
4. Click "Create Community." You’ll be added as the admin, and the community will appear in the list.
5. Receive a notification confirming creation via Community Notifications.

How do I post in a community?

Tutorial: Posting in a Community

1. Join a community as a member (see "How do I join a community?").
2. Visit the community page via Communities and click "View Community."
3. In the "Discussion Board" section, enter your message (up to 1000 characters).
4. Use @username to tag other users, who will be notified.
5. Optionally, upload one image (JPEG, PNG, GIF) or video (MP4, WebM, max 30s) for parent posts.
6. Click "Post." Your message and media will appear in the discussion feed.
7. Like posts by clicking the heart icon, and reply using the "Reply" button.
8. View analytics (Views: X | Likes: Y | Replies: Z) below each post to track engagement.
9. Receive a notification confirming your post via Community Notifications.

How do I manage community notifications?

Tutorial: Managing Community Notifications

1. Click the "View Community Notifications" button on the Communities page or a community page.
2. View your notifications, which include join confirmations, post confirmations, likes, tagged mentions, and event updates.
3. Click "Mark All as Read" to clear unread notifications.
4. Unread notifications are highlighted in blue for easy identification.

What is the difference between public and private communities?

Public communities allow anyone to join instantly and view content. Private communities require admin approval to join, and only approved members can view or post content. Check the lock icon next to a community’s name to identify private communities.

Can I create events in a community?

Only community admins can create events. If you’re an admin, go to the community page, enter the event title, description, and date (YYYY-MM-DD HH:MM) in the "Community Events" section, and click "Create Event." All members will be notified via Community Notifications.

How do I leave a community?

Contact the community admin or Taskit247 support to request removal from a community. Admins can also manage memberships directly.

How do I update my profile or payment details?

Go to your profile page via the navbar dropdown to update your username or email. PayPal details are managed through your PayPal account during checkout.

What if I forget my password?

Click "Forgot Password" on the login page, enter your email, and follow the link sent to reset your password.

Is my personal information secure?

We use secure connections (HTTPS) and encryption to protect your data. PayPal handles all payment information securely, and Taskit247.com does not store sensitive payment details.

How do I verify my account?

After registering, click the verification link in the email sent to you. If you don’t receive it, check your spam folder or use the "Resend Verification Email" option on the login page.

How can I ensure a successful project?

Clearly communicate your requirements before ordering, choose freelancers with strong reviews, and use the messaging system to clarify details during the project. Provide prompt and honest feedback after completion to contribute to the community.

Can I order multiple gigs from the same freelancer?

Yes, you can place multiple orders or discuss a custom project with the freelancer via messages to combine services.

What should I include in my project brief?

Provide specific details like project goals, deadlines, preferred formats, and examples. Clear briefs help freelancers deliver exactly what you need.

How do I choose between gig packages (basic, standard, premium)?

Compare packages in the gig listing. Basic packages are budget-friendly with fewer features, while standard and premium offer more deliverables or faster delivery. Message the seller for clarification if needed.